little bitty girl

I am not usually a big complainer. I know how sometimes I tend to whine on this site. But it's my site and I can whine if I want to.

The truth is, I know some people who always seem to be complaining and it drives me crazy. Especially when I am with them. Because usually the person that they're complaining to will also give me the dirty eye, even though I haven't said a single thing. Guilty by association. I must say that the people who complain the most seem to get a lot of perks due to all the crying and complaining.

Anyways, because it is something that annoys me to no end, I have decided not to complain unless completely necessary. Lately though, I have been noticing that it sometimes pays to voice your opinion once in awhile.

Last night, I had a mini heart attack when I received my cell phone bill. I was wondering why the last month's bill seemed a little low with all the travelling I had been doing. Well, Rogers had decided or had somehow managed to group my giant road trip from last month with my trip to the US this month into ONE GIANT BILL. Thank you for that. I am sure other people love getting heart attacks before they are thirty, too.

Anyways, I have been having some major issues with my cell phone plans since I started travelling so much. I keep on changing it as the "packages" that I try never ever seem to save me any money. Last night was the last straw and I called them to see whether they could suggest a better plan. The customer service rep on the other line was so not helpful and when I told him that I wanted to start looking at other cell phone providers, he was very ho-hum about it. I was so mad! I know my bills are astronomically high every month. I pay my bills on time. Am I not a valued client? He made me feel like I was not worth a minute of his cell-phone-loving time.

So today, I did a slew of investigating for other providers and just out of curiosity decided to check the Rogers site to see whether I could add on to my plan to make it better. As it turns out, there was a better deal. That was it! I saw RED and decided to complain.

I did, however apologize ahead of time to John, the very nice new customer service rep that I got this time around when I called. Dealing with clients myself, there is nothing worse when someone is mad or rude to you for someone else's incompetence. Then I vented my spleen and explained my point of view with the issues I had been having.

Not only did John apologize, he helped me find a better plan, suggested buying free roaming minutes in the U.S for when I would go there, walked me through some online billing stuff and also knocked off a big chunk of my roaming charges because he said that's what I would have saved had someone had cared to explain the "pre-bought U.S minutes" option to me when I had called the last three previous times.

Thank you, John. My faith is once again restored in Rogers' Customer Service.(for now) They should really give him a huge raise as I was so ready to walk.

To other potential client relations people, word of advise. People just want to feel like you give a flying fuck about them. That truly is usually all they want.