Banks & Their Bloody Fees
Tuesday, April 3, 2007
I have had this out of area phone number calling me at all times of the day for the past few months. I googled it and discovered it was actually my bank probably trying to sell me some other new product of theirs. For the first few months, I've decided to be defiant and ignore the phone calls thinking that they would get the hint but no such luck. Finally today, I decided to answer it, if only to stop the phone calls.
Bank Person: Hello Ms. Kang, I am calling from Bank XYZ. I was wondering whether you had a couple of minutes for me to see whether we can better service you and save you some money?
Me: (Loud snort emitting from me but I decided to change it to a cough. After all the poor guy is just doing his job.) Suuuure....but I don't have a lot of time.
BP: Well, do you have any cards that have a high interest rate that you might want to switch over if we offered you a better rate?
M: Yes, it's with you guys.
BP: (Awkward shuffling) I don't see it here in your personal files.
M: It's with my business.
BP: Oh, I see. What about a line of credit? Just in case you need to cover your expenses.
M: I try to live within my means and I also have a line of credit.
BP: Oh...can I ask with whom?
M: With you guys. Once again, it's with my business.
BP: Well, I see (getting a little enthusiastic). We could also offer you a personal line of credit.
M: I'm not really interested as that would make me spend money that I don't have and I am trying to live within my means. Like I mentioned before.
BP: What about credit card insurance?
M: I just cancelled it as it doesn't really apply to self employed people.
BP: Ermm....what about overdraft protection?
M: Listen, I just said I try to live within my means. I already think you banks in general charge too much for everything, I know you're trying to do your job but isn't this a bit of a pointless phone call? Especially since I am not really interested in anything you have to offer, other than what I already have?
BP: Errr....right. Well, thank you for your time?
Why do they ever think this tele-marketing stuff works?
Comments (1)
I was told by someone who works for a bank here that those doing sales for the credit card section have to call at least 100 people a day...
But as you say and as I wonder, isn't it a waste of time?
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